This page summarizes how products ordered in the online store are delivered, which delivery options are available, how much delivery costs, what to check upon receipt, and what happens in the event of unsuccessful delivery or withdrawal. Detailed legal regulations are set out in the General Terms and Conditions.
1. Available delivery methods
1.1. Home delivery by courier service
The ordered products are delivered by a courier service to the address you provide. Our partners include DPD, DHL, UPS, FEDEX, and CarryAll.
Delivery takes place on working days, generally between 8:00 a.m. and 6:00 p.m. The courier usually sends a notification by email or phone before delivery with the expected delivery time.
When we dispatch the package, one of our colleagues will send you an email with the tracking number, which you can and should track on the courier service’s website.
Service provider’s premises
2315 Szigethalom, Mű út 196.
+36 30 096 5474
2. Delivery area and delivery address
Home delivery can only be requested for addresses that fall within the delivery area covered by the courier service.
When selecting the delivery method, the system checks based on the postal code and country whether home delivery is available for the given address. The delivery address may be:
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a residential address
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a workplace
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another address where you are likely to be present at the time of delivery
The delivery address may differ from the billing address. We recommend always providing a delivery address where you can receive the courier.
3. Delivery costs
The delivery fee depends on the size and weight of the ordered products and the delivery address.
The exact delivery cost is displayed automatically on the cart and checkout pages after selecting the delivery method and entering the address.
The delivery fee is always shown as a separate line in the order summary, clearly separated from the product prices.
During certain promotions, free delivery may be offered for some orders. Even in such cases, actual delivery costs are incurred by the business, therefore the rules related to delivery remain applicable in the event of withdrawal or uncollected packages (see below).
4. Delivery time
The delivery time is generally 2–5 days. Product preparation takes 1–3 working days from the working day following order placement and payment; this applies only to products in stock. Custom-made products usually require 2–3 weeks for production.
Important information:
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The delivery time is for informational purposes only.
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For custom-made products (for example, curtains and acoustic panels), production time and the courier service’s workload may affect delivery duration.
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The courier will notify you of the delivery in advance by email or phone.
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The service provider makes every effort to meet the stated delivery times but cannot take responsibility for delays caused by the courier service or unforeseeable external circumstances. If a package is delayed, it is advisable to contact the courier service directly for information.
5. Receiving and checking the package
Upon receipt, please always check the condition of the package.
5.1. Package inspection in the presence of the courier
If the package is externally damaged, dented, torn, or visibly damaged during transport:
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request a detailed inspection of the package in the presence of the courier
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request a written damage report for the damage or missing items
Be sure to sign the report and check that the issue has been recorded accurately.
In many cases, the courier may refuse to prepare a report. In such situations, take photos and videos at the time of receipt in the presence of the courier to provide proof that the damage to the product or packaging occurred during transport.
Only if these conditions are met can we request compensation from the courier service if the product inside the packaging is also damaged.
5.2. Package inspection after receipt
After receiving and unpacking the package, please check as soon as possible, preferably immediately:
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the quantity of the products
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the product type
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that the items listed on the invoice match the contents of the package
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the condition of the product(s), ensuring they are undamaged
If you notice any damage, defect, or shortage, please notify our customer service immediately, but no later than within 1 working day, by email or phone.
After this period, we are unable to accept claims related to shortages or transport damage.
If you find damage or defects, it is important to take multiple photos of the product and packaging, inside and outside, from several angles, both close-up and from a distance.
If multiple products are damaged within one package, all damaged products must appear in a single photo so we can verify that each listed product was indeed damaged.
6. Delivery costs for incorrectly delivered or defective products
If you receive a product different from what you ordered, or if the service provider makes an error during delivery, we will reimburse the return shipping costs afterward, up to the amount originally paid as the delivery fee.
If you unpack a product and it turns out that you received the wrong item, we will arrange a courier to collect it. It is important that the product is returned in the original packaging or packaging of equivalent quality so that it arrives back to us undamaged. If the product is damaged during return transport, or if the customer soils, damages, or breaks the product during unpacking or repacking, the customer must pay the resulting cost, and only after payment can we resend the correct product.
7. Unsuccessful delivery and reshipment
7.1. Failed delivery due to customer fault
If delivery fails due to the customer’s fault (for example, incorrect address, recipient unavailable, refusal to accept the package):
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if the customer does not accept the package, the courier service may deliver it to the nearest pickup point, provided the package size allows it to fit in the locker or cabinet
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the cost of reshipment is always borne by the customer
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both the outbound and return shipping costs resulting from the failed delivery must be paid by the customer
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in the case of repeated unsuccessful deliveries, the service provider reserves the right to restrict further orders and fulfill only prepaid orders
7.2. Packages ordered with free shipping but not collected
If the customer orders a product with free shipping but does not accept the package and it is returned to the service provider:
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the delivery cost was included in the product price and provided by the service provider at the customer’s request
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if the customer requests a refund of the purchase price, the outbound and return shipping costs will be deducted from the refundable amount
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failure to accept the product causes damage to the service provider equivalent to the shipping cost, which must be borne by the customer
If the courier service returns the package, we will attempt to contact the customer by email or phone.
If the customer does not respond within 2 weeks, we reserve the right to dispose of the product.
8. Withdrawal and delivery-related costs in brief
If the customer exercises the statutory right of withdrawal and returns the product:
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the direct cost of returning the product is always borne by the customer
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the actual cost of the original delivery will be deducted from the refundable purchase price, regardless of whether the delivery was originally classified as free or paid, as this cost was incurred by the business
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if the product has suffered a reduction in value due to use beyond testing or improper handling, the service provider may deduct the amount of depreciation from the refund
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we will arrange a courier pickup only if the return is necessary due to our fault
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it is important that the product is returned in the original packaging or packaging of equivalent quality so that it arrives back to us undamaged; if the product is damaged during transport, or if the customer soils, damages, or breaks the product during unpacking or repacking, the customer must pay the resulting cost
Detailed rules on exercising the right of withdrawal are set out in the General Terms and Conditions.
9. Special rules for curtains and acoustic materials
When ordering curtains or acoustic materials, careful inspection is especially important, as these are typically custom-made products.
Please ensure that after receipt you immediately check:
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the material code
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the color code
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the quantity
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the material quality
If you notice any defect, please report it to our customer service by email within 1 day.
After the material has been processed (cutting, sewing, tailoring) or installed, we cannot accept complaints, and the product cannot be returned or exchanged.
Use of packaging materials
In many cases, we do not use cardboard boxes but plastic packaging to reduce package size and shipping costs. This is often why we are able to offer free or low-cost shipping.